Support

Last updated 2026-10-25. Help with Play Beirut, on the website and in the iPhone, iPad and Android apps.

Write to contact@playbeirut.life. PlayBeirut, a small team from Lebanon, reads every message.

Something is wrong

If the city does not load, comes out black, or something in it misbehaves, write to the address above with the device you play on and what you saw; a screenshot helps.

Reporting and blocking

• Tap a message in the Beirut group to report it, with a reason, or to block whoever wrote it; tap another player's private message to report it; tap a player in the street, or the foot of your conversation with them, to report or block them. The same in the apps and on the website.
• What a block does: it hides that player from you, their name over their head, their messages and their private messages. The block stays on your device, and PlayBeirut is told, as with a report.

Every report reaches PlayBeirut and is read within 24 hours. What breaks the rules of the street is removed, and whoever posted it is stopped from writing. Three reports from other players hide a group message for everyone at once.

Deleting your player

• Settings → Online → Delete my player, in the apps and on the website. It asks first, then deletes your player, its name, your messages and your private conversations from our server at once; in the iPhone and iPad app it also disconnects the app from your Apple Account.
• Or write to contact@playbeirut.life with the name you played under, and we delete it. We answer within 30 days.

Privacy and terms

What the game keeps and sends is on the privacy page; the terms it is offered on, with the rules of the street, are on the terms of use.